Refund policy

Return & Refund Policy

Last Updated: October 7, 2026

At Beautify, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

1. 30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused or in suitable condition for return
  • Include the original packaging and accessories where applicable
  • Not show signs of misuse, damage, or alteration
  • Meet the requirements outlined in our return instructions

2. How To Request A Return

To start a return, contact our customer support team with:

  • Your order number
  • The email address used for your purchase
  • A brief explanation of the reason for the return
  • Photos or other information if requested by our support team

Please do not send your item back without contacting us first. We will provide the appropriate return instructions.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Include your order number and clear photos of the item and packaging so our team can review the issue and assist you.

5. Items That May Not Qualify For A Refund

Returns may not be accepted where the product has been:

  • Damaged through misuse or improper handling
  • Altered or modified
  • Returned outside the eligible return period
  • Returned without prior approval or required information

For hygiene reasons, certain used skincare or personal-use products may have additional return restrictions where permitted by applicable law.

6. Return Shipping

Unless the item is defective, damaged on arrival, or incorrect, return shipping costs may be the customer's responsibility.

Any applicable shipping costs will be explained before your return is processed.

7. Questions About Your Return

If you have any questions about our return or refund policy, please contact our customer support team